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Samara joined the YCI team in Toronto as our Volunteer Program Assistant in January. Samara is completing her co-op placement at the University of Ottawa. She has one and a half year left in her undergraduate degree and then aspires to work in the International Development Industry. When you call YCI, 90% of the time, it’s Samara that picks up the phone!
How did you get involved with YCI?
Growing up in Kampala, Uganda I was exposed to the grave disparities that exist in the world, as well as the widespread poverty in the world. My childhood, therefore, taught me to be humble and to strive to make a difference in the lives of people all around the world. With a strong passion for international development, I have been involved with my community for as long as I can remember. Volunteering at seniors homes, with LiveGreen Toronto, Focus Humanitarian Assistance Canada, Amnesty International, Free the Children, and the World Partnership Walk. While most of my life and passion has been dedicated to volunteering, it was through my education at the University of Ottawa that I learned about the importance of youth, particularly youth development, in enabling future generations to achieve their utmost potential.
If it my belief that programs which strive to provide the present generation of youth with the tools, skills and education they need to succeed in their lives, will be key to alleviating poverty in many less-developed countries. By giving these youth an opportunity for self-development, the younger generation may rise up to the challenge of improving their own lives, as well as the lives of the future generations.
I discovered YCI through my co-op coordinator, as this is currently my co-op placement. After researching what YCI does, it’s goals and mission, I began to realize that I wanted to be a part of an organization that utilizes its time and expertise in bettering the lives of disadvantaged youth all across the world. However, what struck a chord with me the most, was that YCI’s programs are designed to work with disadvantaged youth, to give them the skills they need, but without imposing Western views, because it is important to allow the youth an opportunity to learn on their own, in order to make them more self-sufficient. Often times, NGOs go abroad with the intention of helping disadvantaged communities, without allowing them a chance to express their concerns. After all, these communities know their lives the best, and if we impose our own personal views on their way of life, we are only impeding their ability to achieve future success.
What does your position at YCI entail?
While taking on the role Volunteer Program Assistant with YCI, I work very closely with Amanda Armstrong, and manage the volunteer program. I am in charge of processing applications, setting up and conducting interviews, answering queries of interested and selected volunteers. Additionally, I prepare selection packages for volunteers, Orientation Guides, and conduct routine fundraising support calls with all of our selected volunteers. I am grateful for the opportunity to develop my skills related to program management and to learn to become more confident in the work that I do. It is always a pleasure to work closely with all the volunteers, to ensure that their experience with YCI is the best.
What do you think is the biggest issue facing youth today?
The biggest issue facing youth today, in my opinion, is the stigma associated with and the lack of ability to receive an education. In many less-developed countries, youth are unable to attend school due to widespread gender disparities, where women are encouraged to stay at home in order to help “run their families”, while men are encouraged to attend school in order to become the future breadwinners of their families. Each youth must be given an equal opportunity to learn and grow into well-rounded, knowledgeable individuals who are able to sustain their own lives while working to improve the lives of those around them. Here in Canada, we often take for granted the ability to receive an education, while youth in less-developed countries yearn for such an opportunity. I believe that it is our role as educated youths, to assist disadvantaged youth and provide them with the opportunity to prosper with a strong education in hand.
Outside of work, what are some of your favourite things to do?
I have always had a passion for helping my community; therefore, it comes as no surprise that my field of study is International Development. As a strong advocate for positive change, I spend most of my time volunteering and serving my community as best as I can. I have been volunteering with LiveGreen Toronto for almost four years and have gained valuable knowledge about environmental sustainability in Toronto. I also have a great love for cooking and baking. If you ask anyone in my family, I am frequently watching the food network, to expand my knowledge on the culinary arts. As a vegetarian, I enjoy reading vegetarian foodie blogs, to educate myself on the possibilities of healthy eating and living. I am always scouring the Internet for new blogs and videos to watch. I also have the strong passion for reading and always have a book on hand, my favourite genres being: Adventure and Sci-Fi. Finally, watching TV shows and movies are two of my absolute favourite things to do. If I am not studying (which does not happen often) I am watching TV shows and movies galore. Some of my favourite TV Shows are: Once Upon a Time, Arrow, Heroes, Merlin, Sherlock, Downtown Abbey, and the list goes on. If you think that is all, unfortunately it’s not! I also have a passion for travelling and meeting new people. This summer I will be going to Bangladesh for one month to conduct a field research course with my University, and I am both nervous and thrilled for the opportunity to do so.
- Samara Bhimji, Volunteer Program Assistant, Winter 2014
Ali Jenkins has recently joined the YCI team as our Volunteer Program Assistant. Ali comes to YCI as a recent graduate of Queen’s University’s Global Development Studies program. Ali realized her strong interest in international development after a brief stint in Ghana at the young age of 16. Interested in gaining more substantive experience, Ali spent 3 months last summer volunteering in Tanzania with an HIV/AIDS women’s group. Ali is excited to provide support to volunteers preparing to go overseas and is YCI’s resident fundraising guru!
How did you get involved in YCI?
I first heard of YCI during the library days of my undergrad degree while researching volunteerism. I had already been to Ghana, working on a community development project, and Tanzania, working with an HIV/AIDS women’s group. These experiences created my passion and intrigue in the role youth can have in collaborative development work. Peer-to-peer education and partnerships with youth-minded organizations abroad are the qualities that drew me to my position at YCI. I have been a volunteer abroad, so now I want to be a part of all the hard work that goes behind the scenes in preparing a volunteer for such a demanding, but incredible experience.
What does your position at YCI entail?
As Volunteer Program Assistant, I get the exciting task of talking to new, passionate, and innovative youth everyday! Every day is different because each volunteer has a unique style of approaching their work as they prepare to travel abroad. I love showing volunteers that monetary constraints need not inhibit you from pursuing any experience -there is always a way! I am actively involved in the fundraising process for volunteers and love being the positive voice that reminds them that their hard work and exciting events will pay off. Each time I see the projects volunteers will participate in and their enthusiasm for positive change I secretly hope they’ll let me sneak into their carry-on luggage!
What do you think is the biggest issue facing youth today?
The youth issue that most concerns me is the lack of opportunity. Whether in Tanzania or Canada youth struggle to find economic opportunity. I am passionate about understanding context-specific solutions to issues that we see as global trends. Youth need access to educational opportunities, whether formal or informal, that apply to where they live and will help them succeed in the long-term.
Outside of work, what are some of your favourite things to do?
Other than eating embarrassing amounts of sushi in my spare time, I am passionate about learning. Just because I finished my degree doesn’t mean I closed my mind and put the books away! Presently I am reading Shereen El Feki’s Sex and the Citadel, which has a very interesting perspective on present day Egypt. I believe the more open-minded I am the better I will be in social development work.
Youth Challenge International is pleased to welcome Carly Court to the YCI headquarters in Toronto as the new Volunteer Program Assistant. Carly is a YCI alumnus, having spent 5 weeks in Guatemala in 2010 where she worked on a youth development eco-tourism project in La Florida, as well as participating in the activities of an organic farm collective. Carly is a recent graduate of McGill University, where she completed a Bachelor of Arts degree in International Development with a double minor International Relations and Hispanic Languages. Welcome to the team Carly!
I first became involved with YCI in 2010 when I took a year off school to volunteer abroad. I lived and worked with the campesinos of Finca La Florida, Guatemala, for five mindful and thought provoking weeks. There, I was exposed to the successes and difficulties that come with collective living, as well as the fascinating dichotomy of hope for the future in the face of extreme poverty. Volunteering with YCI offered me the unique opportunity to experience both the things I had learned about in school as well as the things that I had never imagined I would be exposed to. I am excited to be working as the Volunteer Program Assistant because I believe in the value of volunteerism, I believe in the power of youth working with youth, and I appreciate everything that I was able to take away from the project. After months of speculation, volunteering with YCI confirmed my passion for the development field, and motivated me to get back to school and finish my degree in International Development Studies.
My position as the Volunteer Program Assistant intern comes with a wide range of responsibilities. My main objective in this internship is to work closely with Amanda, the Volunteer Program Coordinator, to ensure that our exceptional volunteers are placed on the project best suited for them, and see to it that they are properly supported in their fundraising and pre-departure endeavours. I work, more or less behind the scenes, throughout the entire process of the volunteer’s experience with YCI. I process applications, interview applicants, help place them on the appropriate project, make selection calls, and provide them with fundraising support. I have only been active in this internship for two weeks thus far, but I have already learned a ton about the administrative aspects of a not-for-profit organization. So far, my favourite aspect of the internship is the inter-personal aspect of the interviews. We have had some really awesome applicants who are now going to be some amazing volunteers!
My interests outside of work include, but are not limited to, the consumption of delicious foodstuffs, travel, dance, snowboarding, gallery hopping, pop-culture trivia, and general loafing (especially with my cat).
Clare Esler, YCI’s CIDA IYIP in Nicaragua has been working with ANIDES since March. She has been taking lots of pictures and for this blog entry is sharing 10 of her favourite photos from work and play in Nicaragua. Enjoy!
-Clare Esler, Environment Project Officer, CIDA International Youth Internship Program, Nicaragua 2012
Being an intern for a small, under resourced grassroots environmental organization is not always as exciting or thrilling as one might think, or as I thought before arriving in Nicaragua. Initially, the words, “grassroots,” “under resourced,” “small,” and “environmental organization,” all took on a certain charm. They all formed to create a very novel picture in my head and I don’t think I knew what they implied until arriving and sinking my teeth into my work. At times, it can be boring, run of the mill, Monday to Friday, 9-5 office work. Development work is a waiting game. It’s a money game. It’s a creative game – my experience has become “what can I turn this internship into to make it the most rewarding experience?” Another question I have contemplated is “how can I contribute to Anides in a sustainable and long term way?” This is obviously a challenging task as I am only here for seven months, but I thought there must be one; partnership development. It was a challenge at first. I would have to dive into the pool of organizations that are aligned with Anides’s vision and mission….and that pool is very large. What an overwhelming task!
I started out doing a lot of reading and looking at the numbers. What kind of money are organizations bringing in or where are they receiving their funding from? The more I narrowed it down, the more fun the task became. I ended up learning more than I thought I would, analyzing the way an organization had designed their website, for example. Was the information accessible and was the right information presented? I have become a very good judge of an organization and their marketability. The task became easier as the organizations that knew how to get the most important information across, were the ones I ended up choosing.
From there, the next task seemed slightly daunting and intimidating, a cold call. Since Anides did not necessarily have an “in” or connection with these organizations, I would have to write an e-mail stating my case and what kind of partnership I was looking to forge. I honestly think that what has caught some of these organizations’ attention has been the mention of a “Canadian government sponsored internship.” I guess if that will be my leverage, then so be it. These are organizations that either my supervisor has always passed by, not even thinking of ways they might be able to support Anides or ones she has been dying to get even a meeting with, but has been unable due to a language barrier. I am happy that I can be the one to support, after all that is part of what I am here to do.
My initial expectations have been turned upside down and my perspective has really had to shift. I have had to go from thinking “what can this internship do for me to, what can I bring to this internship?” The seemingly boring and slow days or weeks, it turns out, are quite meaningful in the grand scheme of things. They are where the nitty gritty is planned and thought out and where idle minds develop creative ideas. They are the build-up to the most fulfilling tasks which are spent day after day in the field conducting focus groups and surveys. It is when you have a project in which you become emotionally invested, that the seemingly menial work turns into fun, creative-bursts of ideas- kind of work. I have become a report and proposal writer, facilitator, strategizer, designer, analyzer, surveyor and creator among many things.
If you had to ask me to synthesize this experience at this point into one phrase, I would say it has been like receiving a fresh slap in the face, and a voice that accompanies that slap says “ Wake up Clare and welcome to the world of development.”
-Clare Esler, Environment Project Officer, CIDA International Youth Internship Program, Nicaragua 2012
As previously noted on the YCI Blog we have 8 IYIPs in the field. They have all written a blog post detailing the beginning of their placements and are now in the second half of their internships. Check back often to find out what they are up to now!
YCI has another intern in our office. Say hello to Liesl Harewood, a former volunteer in Ghana. Liesl was born in Guyana, but lives in Barbados and has been going to school in Canada. Here’s what she thinks of the YCI office so far:
My first experience with YCI was when I was actually a Youth Ambassador to Ghana. I had the distinction of being the first non-Canadian to be selected on the program and I was fortunate enough to get one of twenty scholarships that were available at the time in celebration of the organisation’s 20th anniversary. I cannot believe that was two years ago – yet YCI has still remained a great part of my life. There were seven of us out in Ghana at the time: 3 in Takoradi a t the YMCA Vocational Institute (where I was) and 4 in Koforidua and we have all managed to keep in touch with each other over the years. In fact 2012 has kind of been my YCI reunion year having met up in person with 2 of the other volunteers so far – one in Ottawa and one in Toronto. Now that I’ll be working at YCI for another 6 months, I am sure I will be able to see some of the others that are around.
But apart from my other volunteers and friends, it has actually been great to meet in person a lot of the YCI staff who I’ve grown familiar with via emails over the years: preparation for my volunteer experience in Ghana, online training, newsletter updates and then my interview for this role. The YCI staff has come alive!
So far it has been very hands on – with scheduled training sessions with different staff members about the various tools and programs linked to YCI. I know that without a doubt it’s going to be a busy 6 months and I will learn a lot not only from a development and NGO management perspective, but also from a Human Resources Management perspective, which will be useful as completing this internship will fulfill my co-op work term requirements and put me one step closer to obtaining my CHRP designation.
Our daily staff lunches together have been interesting and hilarious: a great way to get to know my new colleagues. I’m looking forward to learning as much as I can, but also contributing to the programs. I can already feel myself thinking “that looks like an interesting program … maybe after this I could go work on … “ – yes, I can’t shake this YCI feeling!
The deadline to apply for our our International Youth Internship Positions is fast approaching. Here are a few videos of our previous interns describing what they did during their internships.
The first is only accessible by clicking on this link: Lisa D’Alimonte’s Zanzibar Experience
-Lisa returned from her internship earlier this month after having worked as a governance Officer in Zanzibar
-Amanda Armstrong, IYIP Intern Guyana, 2011
-Pam Bruce , IYIP Intern Tanzania, 2006
-Jessica Nkongolo, IYIP Intern Tanzania, 2007
I love how as time goes on here, I continue to learn more and more about Guyana, the culture, entrepreneurship, cooking, football, history, myself, and life in general. Every day a new interaction with a stranger or someone I know teaches me new things. Every day I learn more about Guyana and the struggles that a lot of people face here…unemployment, corruption, crime, drugs, sexual abuse, prostitution, domestic violence, poverty, and so much more. Every day you hear about these same things in the news and more: suicides, murders, unwarranted police searches, and unsafe public transportation leading to innocent people dying. And every day you realize that life is never easy but we should appreciate what we have, surround ourselves with positive people, and work hard to improve the world that we live in.
The best part of my time here has been with locals just gaffing and liming (talking and hanging out). I’ve recognized the value and importance of triangulation in terms of cross-cultural work and communication. Ideally, you should get a minimum of 3 different opinions and answers (of course as many as possible is best) about something in order to effectively understand cultural norms and behaviours that you are learning about. It is critical to get as many different opinions about something as possible, especially when learning about a new culture so I make sure to ask several different people here about any question that I have. Below are some common things I’ve learned about from observation, experience, and talking to my Guyanese friends and colleagues. Of course, these observations are definitely not true for everyone in Guyana but they are the things that stand out and are more common…
- There are a lot of single parents and young mothers. This tends to be related to education levels, socio-economic status, and family. I’ve also been told that some young girls will have children in order to “keep their man”…..but it doesn’t necessarily work.
- Guyanese can be very fast. Fast = curious. As well, they are a lot more open about certain personal things that Canadians would not be. For example, some people will comment on anything that looks different or funny about you from your hair and clothes, to your weight and the mosquito bites on your legs. Back in Canada we tend to avoid talking about personal things that people might be embarrassed about. Guyanese have told me that they tend to do these things out of concern for the other person.
- It is very normal, and polite, to talk to complete strangers and greet them with “good morning/afternoon/night” if you walk past them or interact with them in anyway. I really like this because in Canada we really don’t talk to strangers at all and wouldn’t really greet someone randomly on the street. It is the polite thing to do here, and a lot of people will say “good morning/afternoon/night” to everyone as they enter a bus, office, or a room.
- Guyanese will always call or text you to make sure that you have reached home safely.
- Some very common phrases that I get asked when I meet some Guyanese men for the first time: Do you have a boyfriend/Are you married? Do you have kids? I find it interesting because I wouldn’t usually get these questions back in Canada, especially not when you first meet someone and at my age (23). However, to Guyanese I could easily have kids and be married at my age. Also, if men meet someone who they are interested in they want to know what they are dealing with right away (i.e. if she has a child-father, boyfriend, or husband). Being single is shocking to some Guyanese people too since some think that a woman needs a man for financial support and a man needs a woman for emotional support.
- A lot of Guyanese men speak about the importance of being with a woman that knows how to cook and clean. This is something that comes up in conversation often when talking about relationships, marriage, etc. Cooking is high up on the list of things to know how to do if you want a man.
There are two groups of very kind Guyanese men that live and lime on my street that I frequently have conversations with – one group of younger men aged 17 to 34 and another group of older men over 40. Most of them were born and raised in my neighbourhood and have been friends with each other since they were very young. A lot of the younger ones are out of school and not working; relying on their parents, grandparents, or relatives oversees to support them. And some of the older ones do odd jobs here and there if the price is right and they also work in the mines when the opportunity comes up. They all look out for me, help me carry the large 20L water bottles home from the water filter place, and gaff with me every day. I learn a lot from them and after speaking to them more I’ve started to see a recurring trend. Recently two of them told me almost identical stories of how they had to drop out of school (at age 13 and age 15) and start working because their parents couldn’t afford to feed them lunch (lunch is the main meal in Guyana, equivalent to our dinner back home). They didn’t want to drop out but they had to and they never had the chance to go back. They speak thick Creolese, an English-based creole language, with lots of slang and as a result of dropping out of school it is difficult for them to speak English with proper grammar. I can’t always understand everything that they say but I’m learning some Creolese :) I know that there are many young people who have very similar stories. No child should have to drop out of school because their parents can’t afford to support them.
Below are some more things about my life here in Guyana…
- “buddy” pronounced “budd-ay” | A common term used when talking to a friend or stranger
- “blow” = cheating on someone | “You get blow”
- “vex”= angry | “I vex with you”
- “lime” = chill or hang out
- “gaff” = talk/chat
- “I gone” = I’m leaving/going
- “Ah comin” = I’m coming
Some Guyanese Food…
- Breakfast | Bake and salt fish (a classic Caribbean breakfast)
- Snacks | This is basically anything that isn’t considered “food” (see below)
- Lots of pastries….pine tart, cheese roll, pinwheel, egg ball, polari, cinnamon roll,
- Channa (e.g. Chickpeas with onions, hot peppers, etc.)
- Plantain chips
- Hot dogs & hamburgers (yes, these are just snacks)
- Food | The word food is used to describe large full meals which should include rice (e.g. Fried rice and chicken/fish, cook-up, curry, baked chicken with rice, etc.). Hamburgers, hotdogs, fish and chips, sandwiches, and many other smaller meals are not considered food.
What I’ve experienced…
- My speech pattern and accent have changed. I’ve even had someone think I was Guyanese (speaking to them on the phone) and everyone laughs and loves it when they hear me say certain Creolese phrases.
- Lots of people think I’m Brazilian (from my appearance)
- There are lots of jokes, nicknames, and other “That is so Amanda” comments in the office
- My most popular nickname at the office is Snowflake (variations include Snowflakes, Snow and Snowy)
- Other nicknames include Cotton Tail and White Chocolate
- New friendships with people of all ages. When you travel or move to a new place you meet a lot of new people which is great :) I now have a lot more older friends who are 30, 35, 40 and even older than that. It is interesting to gaff and lime with them since they have been alive for twice as long as me and the interaction in general is very different than with someone my own age.
Below is a section of Kaieteur News, one of Guyana’s newspapers, that I always like reading because it is the only part written in Creolese. Try to read it and see if you can understand what they are writing about :)
Dem boys seh….People mouth gun up
People hiding. Reporters got a hard time getting information from all dem people who know wha going on but who ain’t talking. Is only dem politician in de news these days. When dem boys call people to find out wha going on everybody talking bout how dem prefer to keep a low profile. All of dem get dumb and is easy to understand why. Dem don’t know wha gun happen when de elections done and all of dem want to keep de wuk.
Now dem boys want to know if that is how things does do in a democracy. A man come up to de Waterfalls paper de other day and he did really vex. Something happen along time ago and de government squeeze suh till he couldn’t even afford milk fuh he baby.
People tek notice. Dem decide that dem ain’t talking.
Is like if dem need doctors fuh open dem up. Some doctors would have to cut dem from dem tail because that is wheh some of dem now got dem mouth.
Dem boys seh that it easy fuh talk but it hard fuh face de backlash. Dem know that all de people who talk now getting dem name in a book. It depend on wha dem talking bout. If dem cuss de government then if de government get back in power is problems.
Dem lawyers can talk because de government can’t stop dem criminals from tekking who dem want to represent dem. And is nuff lawyers is politician.
That is why dem lawyers joining all de political parties. Dem don’t have to worry. Was a time when a certain Big Man did want to become a lawyer. He look and he see de money. He also see de easy way how lawyers does mek money. But he change he mind when he hear that he can get de whole cake. And Amaila is a big cake.
Talk half. Lef half.
-Amanda Armstrong, IYIP Intern, Guyana 2011
YCI’s International Youth Internship Program (IYIP) Interns are funded by the Canadian International Development Agency (CIDA). Our IYIP interns spend 7-9 months working with YCI’s partner organizations in Latin American, South America and Africa. The application process to become an IYIP intern is highly competitive. Applications for our 2012 internship positions will open in early November.
For more IYIP blogs, check out our IYIP section.
My name is Melissa Spencer and I have been in Ghana now for almost four weeks working with Youth Challenge International (YCI) and funded by KFROG. I am here with two other ladies to complete the field experience that is required to graduate from the International Project Management Graduate program at Humber College. The YCI Ghana project fits well with my goals and expectations of what I hope to achieve. It is important to me that I utilize the skills and knowledge that I learned through out the year during my field placement.
As part of preparations for the Ghana program, YCI volunteers are required to achieve a fundraising target to support YCI’s international projects and to cover certain personal costs, including vaccinations and our flight. Since I am from Kentville, Nova Scotia I had some existing knowledge of the Kaleigh French Reaching Out Globally (KFROG) organization. KFROGs mission, to help support Nova Scotian youth in their dreams of being connected with youth around the world, to help make the world a better place was a perfect fit for myself. YCI also recommended that I reach out to KFROG and so I submitted an application and about a month after applying, I received a response that they would be happy to help fund my trip. I’m very thankful for their contribution, which helped make this project a reality for me.
We have now completed our first full week of workshops at the YMCA- Vocational Training Institute in Takoradi. We started with the fourth year students and finished with the first year. They were all really great, everyone participated and showed an interested in what we were talking about. We started with an icebreaker, which involved telling everyone your name and something you like to do, adding an action. For example, my name is Melissa and I like to dance and so I would have to do a little dance. They all seemed to really enjoy this and had a lot of fun and laughs with it.
The first part of our workshop focused on the female and male anatomy and how women can and cannot get pregnant. The students got involved with a group activity and discussion about what makes up the female and male genital area (for example, the cervix, the vaginal opening, testis, scrotum, etc.). Different types of birth control methods were discussed, as well as oral sex, and abstinence.
Following this, we talked a lot about STIs. The students have been taught about HIV/AIDS extensively in the past so we wanted to focus more towards STIs, still touching on HIV. We discussed what STIs were, symptoms, how it is spread, testing procedures and treatment. Students worked in groups to review information about specific STIs and presented their findings to the rest of the class. After this we talked about condom use. We explained how and why condoms are used, we talked about the female condom as well as the male condom. To be honest I have never seen a female condom until this workshop. They are quite interesting looking. Most students mentioned that the Condom portion of our workshop was their favorite. I think this was because each student had the opportunity to practice with a male and female condom on the appropriate props.
Another big hit was the question box. We gave the students a chance to write down anonymously, any questions that they might have and did not ask because they maybe felt uncomfortable or embarrassed doing so in front of their peers and answered them to the best of our ability.
My favorite activity has been the Sexual Health Workshop, largely because many of the students had little knowledge about STIs. It was very rewarding to see them walk away feeling empowered and more confident in using female and male condoms.
I very much appreciate the support I have received from KFROG and believe that with their support more and more youth will become involved with young people from around the world.
- Melissa Spencer, Youth Leadership Team, Ghana 2011
Melissa is currently in Ghana on a 12-week project to complete her international placement for the International Development Post-Graduate Certificate Program at Humber College with a small team of students from the program.
To learn more about KFROG, their events and initiatives, and whether you are eligible for KFROG funding, check out their website.